Refund Policy

1. Overview

We want you to be satisfied with your order. Because our Services are custom digital work and digital products, refund eligibility depends on the type of Service and how far along the work is, as described below. Refunds are processed by Paddle.com, our Merchant of Record, and may take 5–10 business days to appear on your statement.

2. Services In Progress (Website Design, Graphics Design, CV Design)

• If you cancel before work has started, you're eligible for a full refund.
• If you cancel after work has started but before first delivery, you're eligible for a partial refund reflecting work already completed, at our discretion.
• Once final files have been delivered, you have 14 days to request revisions or flag that the delivered work does not match the package description — contact us within that window to resolve it. After 14 days with no dispute raised, the order is considered final and accepted, and is no longer eligible for a refund.

3. Digital Courses & Guides

Because course and guide files are delivered instantly as a download, refund requests must be made within 30 days of purchase. Refunds may be declined if there is evidence the guide has been extensively used or redistributed in violation of our Terms of Service.

4. How to Request a Refund

Email support@orynzaglobal.shop or call (505) 542-4447 with your order details and the reason for your request, or use our Contact page. We aim to respond within 1–2 business days.

5. Processing

Approved refunds are issued to your original payment method through Paddle. Processing times depend on your bank or card provider.

6. Questions

If anything here is unclear, reach out via our Contact page before purchasing.